INDIE BOOK ATLAS · 2026-10-27
Payments, refunds and cancellation
Updated 27 October 2026
1. Status
These are the agreed foundations for future paid services, not an active payment form. WayForPay acceptance, final pricing, allowances and conversion are still being prepared. Once sales launch, the version disclosed before payment will apply to each order.
2. Price, payment and access
Prices are intended in USD and merchant settlement in UAH. The final amount, transaction currency and applicable conversion rules must be disclosed before payment. Exchange-rate and recurring-charge calculations are not final until published. Access for the order activates after confirmed successful payment. The seller's bank details are not an invitation to pay for an inactive plan. After payments launch, the planned methods are Visa and Mastercard cards issued by banks worldwide, except Russia and Belarus, through WayForPay, plus Apple Pay and Google Pay where available at checkout. The service does not accept payments from Russia or Belarus or cards issued by banks in those countries; this restriction also applies to cards added to digital wallets. Services are not offered to people located or resident in Russia or Belarus, or companies established there. Availability of a particular method and transaction approval depend on checkout settings, the device, the issuing bank and payment-system checks. The final available methods are shown before payment confirmation.
3. First subscription: seven days
The first subscription purchase includes a voluntary full-refund guarantee for requests submitted within 7 calendar days of successful payment. Subsequent monthly charges do not restart this guarantee. Once the refund is approved, access funded by that payment ends and its associated automatic renewal is cancelled.
4. One-off analyses and package
The subscription's voluntary guarantee does not cover an already completed one-off analysis. Refund allocation for unused or partly used services in the seven-day multi-run package must be published before sales start; the package is not currently sold. This does not limit rights concerning undelivered or defective services. Dissatisfaction with a sales estimate is distinct from a technical failure to perform the analysis; conformity with the promised service is reviewed separately.
5. Cancelling renewal
Once subscriptions launch, users will be able to cancel future charges in their workspace. If the control is unavailable or fails, contact support@indiebookatlas.com. Cancellation stops future renewals but does not automatically refund an existing payment. Without a refund, access remains until the paid period ends. Uninstalling the extension, signing out or not using the service does not cancel a subscription. This mechanism must still be implemented and tested before sales launch.
6. Errors and defective service
Duplicate or unauthorized charges, missing access, material technical failures and a service not matching its description are considered separately from the voluntary guarantee. Depending on the circumstances and law, remedies may include correction, repeat supply without additional payment, a price reduction or refund. The guarantee's seven-day period is not a universal deadline for every statutory claim.
7. Submitting a request
Email support@indiebookatlas.com from your account address with the order reference, date, amount, service and request. For a first subscription within the guarantee, simply state that you request the guaranteed refund. Do not send a full card number, CVV or password. Initial response is within 24 hours excluding Saturdays and Sundays in Kyiv time; this is not the refund crediting deadline. We will communicate a decision or request further information; statutory deadlines apply.
8. Refund processing
Approved refunds are processed through WayForPay, normally to the original payment method unless the law or payment system requires otherwise. We communicate the processing date and amount. Crediting time depends on the processor and bank; instant refunds or a specific banking timeframe are not promised before confirmation. Currency conversion and bank rules may cause the amount in the card's currency to differ.
9. Mandatory consumer rights
These rules describe an additional voluntary guarantee. They do not remove mandatory withdrawal rights, rights to conforming digital services, remedies or refunds under applicable law, including for EU or UK customers. Starting digital performance does not automatically remove those rights: any legally necessary advance consent and acknowledgment must be properly obtained.
Service operator
- Legal name
- ФОП Міцинська Олена Валеріївна
- Ukrainian tax ID
- 2788411567
- Address
- Україна, 10029, Житомирська область, м. Житомир, вул. Хлібна 39/19, кв. 92
- support@indiebookatlas.com
- IBAN
- UA723052990000026006006418552
- Bank
- АТ КБ "ПРИВАТБАНК"
